We’re here for you 24/7 to keep your business moving
We provide outsourced IT help desk services with our engineers just a phone call away. Our UK-based help desk offers 24/7 IT support, fast resolution times and an advanced ticketing system with a full audit trail. Whether you call it an IT help desk or an IT service desk, we’re here to support you with all your technology needs.
Day to day IT support and keeping your users’ systems going takes time and effort. Our 24/7 IT help desk is backed by our stringent Service-Level Agreements (SLAs) to deliver the reliable service your business needs with predictable costs.
You may want us to provide IT help desk outsourcing while you work on your IT strategy and in-house digital transformation projects.
Our systems and team are geared up for daily monitoring. You can rest assured that your systems are regularly monitored and in good hands.
Fast and efficient issue resolutions to keep your business moving. As part of our service, we can also proactively monitor your systems to prevent any outages.
Recruiting, managing, and retaining technical people can be challenging. Fill your team’s skills gaps with instant access to our technical expertise.
Keep costs down and productivity high with extra resources added to your team without the costs of training or hiring.
Free up your resources so you can focus on driving commercial success for your business. Don’t worry about office space or absence cover with an outsourced IT help desk.
Why work with us
As a Microsoft Solutions Partner, we have access to exclusive partner discounts that we pass on to our clients to save you money on licensing agreements.
Our engineers are trained to a higher level than what’s expected in our industry. This means you can expect a high-quality service with quick resolutions.
We pride ourselves on our rapid response times. If you experience any IT issues, we’ll resolve them as quickly as possible to minimise downtime and disruption to your business.
As your technology partner, we become your single point of contact and liaise directly with third-party suppliers. Having one supplier that deals with everything makes life easier, so you can focus on your core business activities.
When you switch to ITVET we promise a seamless transition with minimal downtime and disruption. Our experienced mobilisation team will tightly plan and manage every aspect of the migration. We’ll work closely with all third-party providers and ensure you’re updated every step of the way.
It is a breath of fresh air to partner with an IT company like ITVET. From the onboarding, where the Projects team were absolutely fantastic in hand holding the Centre across the finishing line, to the Service Desk Team, who are so patient with us, and they really make things easy.
Centre Manager
We commented in this office about the consistent high levels of customer service that we all receive from ITVET across all departments. They evidently have a high standard of customer service training that is utilised by the whole team.
Client Representative
Outstanding support provided when we need it and special mention to all the team who have all been extremely helpful and patient.
Client Representative
An IT help desk is a centralised point of contact for internal employees to get help with their IT issues. This can range from a simple password reset to a complete network outage.
The key difference between a help desk and a service desk is that a help desk focuses on immediate, reactive support, while a service desk takes a more proactive approach and covers a wider scope. However, the lines between the two are blurring and it no longer matters what you call your IT support team. At ITVET, we use help desk and service desk interchangeably. No matter what term you prefer, you can expect us to deliver comprehensive IT support that drives long-term success.
There are four IT support levels to help route quick fixes to more complex tech concerns to the correct team. At ITVET, we’re proud that our IT support levels are higher than the industry standard, enabling us to deliver exceptional service to our clients.
IT help desk outsourcing is the use of a third-party service provider to resolve any IT issues that might impact business operations. IT outsourcing gives businesses access to specialist skills and expertise without the hassle of hiring and training an in-house team. This can be more cost-effective, especially for smaller enterprises. Service desk agents are responsible for logging incidents and requests on a ticketing system and maintaining Service-Level Agreements (SLAs).
Some of the reasons why companies outsource their IT support help desk include cost savings, added expertise, around the clock support, cost predictability, and access to the latest technologies.
The cost to outsource an IT support help desk depends on a wide range of factors such as type of service, company size, and the level of expertise you require. At ITVET, we provide bespoke IT support contracts tailored to your business needs. We can provide IT support during standard business hours, or you can upgrade to 24/7 cover to accommodate longer working days and business critical systems.
